Architecting Innovation
Project Management
TMC works with industry best practices such as ITIL and industry standards such as ISO Standard 21500: Project management, final release in 2012.
The ITIL standard includes 5 phases:
Service Strategy
This is often referred to as Business Analysis.
See our Business Analysis services.
Service Design
- Develop project charter
- Keep functional specs
- Develop RFP to meet public scrutiny to avoid hassle, withstand subsequent audit
- Manage the bidding process
- Evaluate bids
- Recommend supplier
- Detailed project design
- Specify vendor or in-house training
- Manage project meetings
Service Transition
- Provide custom training. See our Training services
- Installation supervision
- Documentation
- Change order management
- Systems Acceptance
- Invoice verification
Service Operation
- Best practices for moves and changes
- Help desk
- Best practices for fault resolution
- Inventory management
- Invoice management
Continual Service improvement
- Review services to verify alignment with business needs
- Traffic monitoring and capacity planning
- Quality monitoring
- Review opportunities for cost savings
- Technology upgrades
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