Architecting Innovation
Workspace Technologies
TMC works with clients to identify needs for enhanced workplace technologies to improve staff productivity and to acquire and implement these technologies.
Areas of expertise include:
Unified communications
- Telephone
- Voicemail
- email integration
- Fax
- Telepresence
- Mobile devices – cellphones, smartphones, tablets, etc.
- Mobile integration (citywide and building wide)
Call centre
- Skills based routing
- Voice, email, fax, chat
- Centralized or virtual
- Recording – audio and keystroke statistics for coaching, quality control or audit
- Reporting – analysis of statistics
- IVR – speech recognition or touch-tone
- Global time of day routing
Conference rooms
- Presentation support
- Network access for attendees
- Video conference bridging
- Collaboration systems
Video
- Surveillance
- Presentations
- Conferencing
- Personal
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