The Advisor contains articles of interest to Canadian Business Professionals.
November 2020 - Contents:
Sidestepping Best Practices
Enterprise Risks
Conversational Intelligence
AI FOMO - The Fear of Missing Out
This is the November 2020 issue - Volume 7 Issue 8.
See the
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for a list of all issues.
Sidestepping Best Practices
We all believe in best practices, although we sometime end up not following them. Maybe it’s a lack of budget so you end up buying consumer-grade equipment or maybe it’s a short time-line to get something operational. Once the solution is in-place it becomes invisible and may continue to exist for years without attracting critical scrutiny. Take a look around to see if you have any of these disaster–waiting–to–happen situations in your workplace.
Sidestepping Best Practices
Skipping best practices can have interesting consequences. Here are some examples from our case files.
Enterprise Risks
In a world of risk, there’s more to think about than earthquakes, pandemics and cyber–attacks. Equally serious, and a growing area of corporate concern is enterprise risk. It can have a large impact on our markets and money, yet it’s neglected in many business resumption plans and continuity programs. It needs to be understood and addressed by senior management.
Enterprise Risks
Recessions, hostile takeovers, product recalls, etc. — deal with these in your emergency plan.
Fast Recovery – a Five Step Process
| 1 | Assess your Disaster Recovery Plan – identify what’s missing or out of date | |
| 2 | Review your risks | |
| 3 | Update your DRP | |
| 4 | Activate mitigation plans including rearchitecting infrastructure for fastest recovery | |
| 5 | Train and test |
For a more extensive document, request “Fast Recovery” from ellen@tmcconsulting.ca.
Request “Fast Recovery” from ellen@tmcconsulting.ca.
Conversational Intelligence
Last month I explored the critical role of conversational intelligence in effective consulting. We saw the way the amygdala, or lizard brain, that has been with us for millions of years impacts not just what we do, the old fight or flight pattern, but also what we are able to hear and how we can move into trusting relationships. Without trust our clients are highly unlikely to want to work with us. Fortunately, it is a skill that anyone can learn.
Conversational Intelligence
It’s a trust building skill that anyone can learn. Here are the basics.
AI FOMO — The Fear of Missing Out
The many benefits being realized by early adopters has caused latecomers to the game to experience AI FOMO. For example, a lot of money is being saved with loss and fraud prediction in insurance and banking. When dozens of global companies adopted the Amelia AI–based digital assistant technology, 24/7 customer service became easy to deliver while front-line layoffs paid for the technology. Here’s an update and our advice.
AI FOMO — The Fear of Missing Out
Latecomers to the game experience the fear of missing out on AI. Here’s an update and our advice.