Shared Services as an Overlay
By Ellen Koskinen-Dodgson
IT departments everywhere share a common problem - an ever-increasing workload without a matching growth in staff. Transformational projects are routinely deferred in favour of 'keeping the lights on'. Here's an example of how to address this problem using a shared services model on an overlay basis.
A Marvel of Disaster Recovery
By Alan Bajkov
On April 19, 1995, the Federal Employees Credit Union (FECU) was destroyed as part of the Oklahoma City bombing. All IT infrastructure, all records and files and hundreds of thousands of dollars in checks and cash vanished. Of the 33 employees, 18 died, five were hospitalized, and many of rest were too traumatized to return to work…and yet, the FECU was open for business in just over 48 hours. Here’s why.
Are You Too Trusting?
By Guy Robertson
Most business people are very good at what they do at work but they can be babes in the woods when it comes to IT security. When they lose their phones, tablets or laptops, it’s often a result of their trusting nature. They’re surprised when they’re told that the loss was preventable.
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