TMC's Advisor

Covering IT and Telecom from a Canadian Viewpoint

January 2017, Volume 4 Issue 1

Avaya in Chapter 11

By Ellen Koskinen-Dodgson

We hear the word 'bankruptcy' and we assume the worst. When we heard "Avaya is in Chapter 11", everyone immediately thought of Nortel's story, which wasn't pretty. People speculate about everything and anything: will Avaya disappear? Will Avaya be tangled in legal issues which will cripple maintenance and support of existing products? Is all of our investment in Avaya (and the former Nortel) equipment doomed? Here's our advice on how you should react.

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Cloud Outages Hurt By Jeannie Coleman
'The Cloud' is a wonderful thing, but it can make users feel very small sometimes. When outages occur, what do you do? It’s not like when a server goes down in your server room. There, you can call the IT Director and get a problem update. If the Director says that they need to finish something else before they get to the problem, you can upgrade the priority and demand 'all hands on deck'. With a Cloud outage, who do you call? Once you reach someone, what do you say? When it comes right down to it, you're pretty much helpless and at the whim of their priorities. Here's a list of important outages from 2016 and the pain they caused.

Convergence of Cellular and WiFi By Bill Tracey
We think of large towers or rooftop antenna arrays when we talk about Cellular Base Stations and we think about small self-contained boxes the size of a smoke detector when we talk about WiFi Access Points. Technology advancements are reducing the size of cellular antennae and the 'base-station-in-a-box' is now realistic for the new generation 'femto-cells'. These developments  could become a game changer in how cellular and W-Fi designs will coexist in future. Here are our predictions.

Is Technology the Wrong Answer? By Peter Aggus
We all understand the desire for the latest technology. When the first iPhone came out, many executives wanted one, which led to IT managers becoming over run with requests for help with their new toys. Applications had to be devised to work the way the iPhone technology could support – which became a classic case of 'the tail wagging the dog'. We all know that choosing the Technology first is a poor business 'answer' and can lead to embarrassing results. However ignoring technology is not the answer either. Here are some examples of what can go wrong and how to learn from them.

What is your rooftop worth?

Antennae can be seen on building rooftops everywhere. You may have wondered how much money carriers are paying building owners for permission.

You might be surprised to learn that some building owners receive nothing, while others are paid more than one hundred thousand dollars per year.

Some use contracts written by the carriers, while some write their own...but aren't sure if they've included all important requirements.

If you're curious, ask us for a rooftop value checklist or ask us to explain our full suite of radio consulting services including:

RF coverage review - handheld radio, cellular, WiFi

Coverage improvement advice

Contract review and negotiation

Safety Code 6 Assessments

E-mail: or call Ellen at 604-506-2905

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