Insights

Self Assessments, IT and Telecom

We have developed some simple tools to tell you how you compare to best practices.

IT Benchmarking

Given your size, do you have too many servers? too few staff? the right applications?...

Security

Have you established KRIs? Do your staff understand how to prepare for social engineering attacks?...

Contact Centre

Do you think that your agents with the best stats are the best agents? Do you have a quality assessment plan?...

Mobile Security

Do you allow BYOD? What happens if a device is lost or stolen? Do you allow WiFi connectivity?...

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